NextCigar’s Customer Pledge
   30 day money back guarantee, no questions asked
   We ship worldwide, free of charge
   We guarantee delivery, or we will resend your goods
   Dedicated multilingual customer service team to answer your questions
   We guarantee quality and freshness

NextCigar.com has a dedicated customer service team, available 9 hours a day, 5 days a week (Monday to Friday).

Email: contact@NextCigar.com
For returning merchandise, please send to:
Businet Corporation
P.O. Box No.3959
General Post Office Hong Kong.

TESTIMONIALS

FIRST TIME SHOPPERS
How to place an order
Frequently asked questions

SHOPPING WITH CONFIDENCE
NextCigar 30-day money back guarantee
Privacy and security
Warranty

YOUR ACCOUNT
View / change your password
Password Assistance

YOUR ORDER
Order confirmation
Changing or canceling an order

SENDING A GIFT
How to send a gift
Gift Wrapping

PAYMENT INFORMATION
Payment methods and options
Duties
Legislation

SHIPPING
Policies
HumidipakTM Shipping
Tracking your order

RETURNS AND EXCHANGE
Policy
How to make a return

OTHER INFORMATION
Terms of use
Copy Right
Trademarks
Disclaimer
Security
Cookies

GETTING IN TOUCH WITH US
Contact our customer care teams
Send us your feedback
Corporate and other contact information

FIRST TIME SHOPPERS

• How to place an order
• Frequently asked questions

How to Place an Order
Placing an order at NextCigar is easy. Simply follow the steps below.

1.  Add an item to your shopping cart by clicking one of the "Add" buttons on the item's product detail page.
2.  When you proceed to checkout you will be shown your shopping cart for review. Click on "checkout."
3.  Follow the instructions as you proceed through the steps until your order has been confirmed. You'll know this when we say thank you.
4.  You will receive two e-mails following the placement of your order. The first will confirm again that your order was received; the second will confirm that your order was shipped and billed.

If this is your first time placing an order, you will have to register first.

Alternatively, you could place orders by fax.

1.  Add an item to your shopping cart by clicking one of the "Add" buttons on the item's product detail page.

2.  Print out your “shopping cart” page and add your name, telephone number, fax number, e-mail address, shipping address, credit card information, including card type (Visa / Master), Credit Card number and expiry date, and description for custom declaration form on the print out (please refer to image below for example).

3.  Fax your order to +852 2151 0683.

4.  You will receive two e-mails / faxes following the placement of your order. The first will confirm that your order was received; the second will confirm that your order was shipped and billed.

Frequently Asked Questions

1. What is your privacy ?
2. Is it safe to use my credit card online ?
3. What if I have forgotten my password ?
4. What forms of payment do you accept ?
5. Will I be charged duties ?
6. What are your shipping policies ?
7. Where and how do you ship ?
8. How can I track my order ?
9. When will I receive my order ?
10. What is your returns policy ?
11. How can I return an item ?

SHOPPING WITH CONFIDENCE

NextCigar 30-day Money Back Guarantee

We proudly stand behind the quality brand names that we sell. If for any reason you are dissatisfied with any item you receive, we will gladly take it back and refund you the original purchase price, for 30 days after you receive your order.

In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price and original shipping and wrapping costs - and take whatever corrective action you tell us to on your return form (on the back of the packing slip included in your package).

If you need to return or exchange an item, see our Returns and Exchange section.

Privacy and Security

NextCigar is committed to protect your privacy. We will not sell, rent, or distribute your name, email address or other identifiable information to any third party without your consent. For more information on our privacy policy, click here.

Protecting your order information is one of our highest priorities. NextCigar makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology, an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that your personal information cannot be read as the information travels over the Internet. Shopping and buying online with your credit card is actually statistically more secure than using it in a department store. click here to learn more about our security protections.

Warranty

All our accessories are covered by the manufacturer warranty. In case of troubles, you can contact us and we will be more then happy to assist you or contact directly the manufacturer (contact information is proviced with each item you purchased).

Davidoff / Credo / Diamond Crown / Prometheus / Colibri / Prince / S.T. Dupont products and all our humidors have a 4 months and 2 years warranty respectively starting on the day of purchase.

YOUR ACCOUNT

• View/Change Your Account Information
• Password Assistance

View/Change Your Password

Please click here to review your account information.

If you have forgotten your password, we can help! We will have your password >

Password Assistance

If you need help now remembering your password, click here.

YOUR ORDER

• Order Confirmation
• Changing or Canceling an Order

Order Confirmation

You will receive two e-mails following the placement of your order:
1.  the first confirms that your order was received
2.  the second confirms the shipment and the billing

Shipment information will appear approximately 24 hours after an order is placed (during week days)

If you have not received the first email within 24 hours (during week days) please email us: contact@NextCigar.com

Changing or Canceling an Order

You may cancel any item from your order, provided that it has not yet entered the shipping process. Simply e-mail us: contact@NextCigar.com

Please keep in mind that orders usually enter this process within just a few hours of placing your order.

SENDING A GIFT

• How to Send a Gift
• Gift Wrapping

How to Send a Gift

Once you have completed your shopping and wish to purchase the items in your shopping bag, click "check out". During the first step of the check out process, you will be asked whether you would like to use our signature gift packaging and a personalized message for specific products in your order.

Gift Wrapping

NextCigar offers gift wrapper for each item.

PAYMENT INFORMATION

• Payment Methods and Options
• Duties
• Legislation

Payment methods

NextCigar.com is offering a wide range of payment methods, so you can find one that suits you best. Order your favorite products then choose the way you'd like to pay:

Credit Card
We accept VISA, MasterCard, American Express and JCB credit card.


Payment method for orders deliver to China. Alipay is an account-based system that allows everyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through Alipay, you first need to open an account with Alipay. Please visit Alipay official website for detailed information.

Direct deposit / Telegraph Transfer
Step 1.
Transfer payment in USD to the following bank account.

Name of Merchant: Businet Hong Kong Ltd.
Name of Bank: ABN AMRO Bank (Swift Code: ABNAHKHH)
Address of Bank: 38/F Cheung Kong Centre, 2 Queen's Road Central, Hong Kong
Account No.: 008 784 6844073

Step 2.
Please specify the order number on each transfer. Order number is available on the "Order Confirmation" email that we sent you. This remark helps us to confirm receipt of your deposit more efficiently.

Step 3.
Send us the transfer receipt with the order number as an email subject to billing@nextcigar.com or by fax to +852 2151 0693. By fax, please also put down your name and user name, i.e. your email address.

Duties

Products to be sent to you is DUTY NOT paid, therefore you should be responsible for the payment of the various tobacco taxes and duties applicable within your country of residence.

Legislation

Since NextCigar.com is not acquaint with individual legislation locally, you are kindly advised to state on the NextCigar Online Order Form any specific information, which you would like us to put on the shipping document to avoid delay of receipt of consignment.

SHIPPING

• Policies
• Humidipak Shipping
• Tracking Your Order

Policies

NextCigar is pleased to offer you an one-price policy "What You See Is What You Pay", no shipping or other additional charges.

Free shipping is offered on all order. Express shipment (2 to 5 working days) is offered to all purchases above US$60 and others will be shipped with registered post (10 to 14 working days).

HumidipakTM Shipping

To guarantee freshness, boxes of cigars are shipped air tight and loose cigars and samplers are shipped utilizing the HumidipakTM humidification system. HumidipakTM is a revolutionary breakthrough in humidity control for packaging. It's the first natural, non-electronic humidity control devise in the world that will add or deplete moisture as needed to maintain a specific and constant level of humidity. This system has stability over a broad range of temperatures, maintaining an optimal humidity-controlled environment. The HumidipakTM is designed to fit virtually any type of container or package. Their advanced patented technology is natural and humidifies your containers with pure water vapor-there are no messy chemicals or activation needed. It's completely maintenance-free.

HumidipakTM technology has revolutionized the cigar industry when it comes to portable, constant humidity cigar storage. Simgle stick cigar orders include one HumidipakTM. It will keep cigars in the same condition as an electronic humidor, 70% humidity. Just add one HumidipakTM to your small humidor and your cigars will stay in perfect, factory-fresh condition. Each package lasts 6 month's.

Transit Times and Holiday Schedules

Tracking You Order

If you are interested in finding out the status of your order or want to track your shipment, please contact our Customer Care Team at contact@NextCigar.com.

RETURNS AND EXCHANGE

• Policy
• How to Make a Return

Policy

We proudly stand behind the quality brand names that we sell. If for any reason you are dissatisfied with any item you receive, we will gladly take it back and refund you the original purchase price for 30 days after you received your order.

In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price and original shipping and wrapping costs - and take whatever corrective action you tell us to on your return form (on the back of the packing slip included in your package).

How to Make a Return

Information about our Return Policy is included with each shipped order on the back of your packing slip. It takes us approximately 1 week to process your return once we receive it at our warehouse.

Please note that you are responsible for postage on returned merchandise. The replacement item will be shipped to you at no additional shipping charge if you choose this action.

When returning an item, please:
1. Place it in its original packaging.
2. Place packaged item(s) in a suitable shipping container.
3. Please specify the reason for return/exchange.
4. Enclose the packing slip.

OTHER INFORMATION

• Terms of Use
• Copy Right
• Trademarks
• Disclaimer
• Security
• Cookies

Terms of Use

Please read the following terms of use and disclaimer carefully before using this web site. By using this site, you agree to these terms of use. NextCigar reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

Copy Right

All content included on this site, such as text, images, logos, button icons, and software, is the property of NextCigar.com or its content suppliers and protected by international copyright laws.

Trademarks

All trademarks are proprietary to NextCigar.com or other respective owners that have granted the right to us such Marks.

Disclaimer

• NextCigar cannot be held responsible for inadvertent errors with respect to information concerning the ordered product and under no circumstances shall it be liable for consequential, incidental or special damages concerning same.
• All orders are subject to review and approval by NextCigar. If you provide us with your email address, confirmation of the transaction will be email to you within 1 business day. In the event that an inadvertent error has been made concerning the listed price of the product. You will be advised and your credit card will not be charged.
• You must be aged 18 or over to buy any tobacco products.
• All prices subject to change without prior notice. We reserve the right to limit quantities ordered.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the Thawte Authentic Site Seal which will verify the validity of our Thawte Certificate, and our commitment to your security.

Click here for more details

If you have any questions about the security at our website, you can send an email to contact@NextCigar.com

NextCigar has created this privacy statement in order to demonstrate our firm commitment to protecting your privacy. We will not sell, rent, or distribute your name, e-mail address or other identifiable information to any third party without your consent. Please check back periodically as our privacy policy may change from time to time.

Cookies

NextCigar uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive.

NextCigar uses cookies to tell us whether you have visited NextCigar previously and to help us determine whether you came to NextCigar from a particular Internet link or banner advertisement.

Cookies can also be used to help save and retrieve user names and passwords used on our site and information on past purchases and personal preferences. Should you disable the use of cookies on your browser, you will need to re-enter this information whenever you visit our site. NextCigar will not and cannot use cookies to retrieve personal information about you from your computer unless you specifically and willingly provide this information.

GETTING IN TOUCH WITH US

• Contact Our Customer Care Team
• Send Us Your Feedback
• Corporate and Other contact Information

Contact Our Customer Care Team

Have questions about placing or tracking your order? Need to change or cancel an order? Need help submitting a return?

At NextCigar, your satisfaction is our ultimate goal. If you have any questions, please contact our Customer Care group at any time. We are available 12 hours a day, 5 days a week (Monday to Friday) to help you with your questions.

Email: contact@NextCigar.com

We will respond to you as soon as possible and always within 24 hours.

Send Us Your Feedback

We welcome your feedback!

Your suggestions help us make your shopping experience the best it can be. Choose a category from the pull-down menu below (so we can get your comments to the right person), and drop us a line. Thank you for your feedback.

If you have a question that needs a reply answer, please send an email to contact@NextCigar.com

Contacting NextCigar

If you have any questions about this privacy statement, the practices of this site, or your dealings with NextCigar, please contact:

contact@NextCigar.com
Tel: (852) 2151 0681 (GMT +8)