Shipping

Shipping is free on all orders made on nextCIGAR regardless of the amount spent. You will be notified with a tracking code to trace your delivery status once your order has been dispatched. We will decide the appropriate shipping courier to fulfil your orders.

Additional charges may apply if you want to choose your own shipping courier or have us do split shipping on a single order. Please contact us for this service.

Shipping: Free with tracking

Expected Delivery Time: 3 – 9 Working Days

Working Days: Monday - Friday, excluding Hong Kong public holidays.

PLEASE NOTE: All duties, taxes and licenses incurred while shopping at nextcigar.com are the sole responsibility of the customer. Delays may occur due to customs clearance and the laws governing delivery in your area. If your shipment has not been delivered within the estimated time frame, please contact your local post office.

Returns Policy

You may cancel your order for whatever reason up to the point that it is shipped. After the order has been shipped you must take delivery and ship the item back to us at which point we will refund your payment.

If you have taken delivery of your order and are unhappy with any of the products received we will be happy to refund or exchange any items providing you meet the following criteria:

  • All items must be returned within 14 days of receipt as per the distance selling act;
  • All Items must be returned to us in their original unopened condition;
  • All Items must be returned in their original packaging complete with any accessories.

If an item from your order is damaged or broken we will be happy to reimburse the cost of returning the item back to us or in some cases arrange a courier to collect on our behalf.

All refunds will be paid within a maximum of 14 days of nextCIGAR receiving the goods back from you.

Exchanging Items

We will be more than happy to exchange any product you receive from nextCIGAR regardless of your reason, providing you meet the following criteria:

  • You must return all items for exchange within 14 days of receipt;
  • All Items must be returned to us in their original unopened condition;
  • All Items must be returned in their original packaging complete with any accessories.

Please note that we are not responsible for any return shipping costs you may incur while returning the original item to us, unless your item was broken or damaged upon receipt.

Returning/Exchanging Items

Unless the item is broken/damaged or delivered in error, you are responsible for the shipping costs when returning the item back to us. We also highly recommend that you insure the item when returning it back to us because the item must be returned in its original condition. Please note that we are not responsible for breakages or non-delivery by your courier.

Please return all items to the following address:

Supernet Enterprises Hong Kong Limited

P.O. Box No 60246, Tsat Tsz Mui Post Office, Quarry Bay, Hong Kong

PLEASE NOTE: Items that are returned because of your failure in custom clearance, and/or your failure to contact local post office to clear customs will bear a restocking/reshipping fee of US$50. Items that are not in their original unopened condition are not eligible for restocking and will not be refunded or exchanged.