Privacy policy

Effective Date: 20/03/2025

Privacy Policy - nextCIGAR.com

Supernet Enterprises Hong Kong Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use nextcigar.com (the "Site") or use our services. By accessing or using our website, you consent to the practices described in this policy.  

1. Information We Collect  

We collect various types of information to provide and improve our services:  

Information You Provide Directly:

Account Information: When you create an account, we collect your name, email address, password, and date of birth (for age verification).

Order Information: When you place an order, we collect your name, billing address, shipping address, phone number, email address, and payment information.

Age Verification: Due to the nature of our products, we may require additional information to verify your age, such as a copy of your government-issued ID.

Communications: When you contact us with questions or feedback, we collect your name, email address, and any other information you provide.

Marketing Information: If you subscribe to our newsletter or other marketing communications, we collect your email address.

Information Collected Automatically:

Usage Information: We collect information about your interactions with our Site, such as your IP address, browser type, operating system, and browsing activity.

Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour and preferences. This information helps us personalise your experience, improve our Site, and deliver targeted marketing initiatives.

Device Information: We collect information about the device you use to access our Site, such as your device type, operating system, and unique device identifiers. 

Information from Third Parties:

Payment Processors: We receive payment information from our payment processors to complete your orders.

Shipping Carriers: We share/receive shipping information with our shipping carriers to deliver your orders.

Age Verification Services: We utilise third-party age verification services to ensure compliance with legal age restrictions.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders.

  • To create and manage your account.

  • To verify your age.

  • To communicate with you about your orders, inquiries, and promotions.

  • To personalise your experience on our Site.

  • To improve our Site and services.

  • To prevent fraud and ensure the security of our Site.

  • To comply with legal obligations.

  • To send marketing communications if you have opted in.

  • To perform data analysis to improve business operations.

3. Sharing Your Information

We may share your information with:

Third-Party Service Providers: We share your information with third-party service providers who assist us with payment processing, shipping, age verification, marketing, and other business operations.

Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas or court orders.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share your information with third parties with your consent. 

Shipping Carriers: We share your shipping address and contact information with shipping carriers to allow them to deliver your packages.

4. Age Verification

Due to the legal restrictions on the sale of cigars, we must verify your age. We use third-party age verification services and may require you to provide a copy of your government-issued ID. We retain this information only as long as necessary to comply with legal requirements.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behaviour and preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Site.

6. Data Security

We implement reasonable security measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

Access and Correction: You can access and update your account information by logging into your account.

Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails.

Data Deletion: You may request the deletion of your personal data, subject to legal and contractual limitations.

Cookie Control: You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our Site is not intended for children/persons under the legal smoking age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our Site and updating the effective date.

We may also notify you via email of changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@nextcigar.com.