Shipping Information

Shipping

We will decide the appropriate shipping courier to fulfill your orders and provide FREE Shipping Worldwide on all orders made on nextCIGAR, except for conditions below,

• Oversized or overweighed merchandise to your destination.
• We CANNOT ship hazmat items (For example we have to discharge all the butane from lighter).
• Additional charges may apply if you want to choose your own shipping courier or have us do split shipping on a single order. Please contact us. (We might do split shipping for large order in order to meet your country’s import requirements.)

It is normal to receive cigars unsealed, as we do random quality check on cigar conditions or maintenance for some cigars to avoid the risks of bursting, mouldy, cigar bugs, etc.

PLEASE NOTE:

• All duties, taxes and licenses of your region incurred while shopping at nextcigar.com are the sole responsibility of the customer. Delays may occur due to customs clearance and the laws governing delivery in your area.
• If the items are returned because of your failure or omission in customs clearance or your failure to contact local post office to clear customs, you are responsible to bear a reshipping fee of US$50. Items that are not in original condition are not eligible for restocking/ reshipping and will not be refunded or exchanged.

Delivery Time

Shipments are processed Monday to Friday, excluding Hong Kong public holidays.

 Note: The delivery times above are for reference only and they are not guaranteed unless otherwise noted.

PLEASE NOTE:

• Due to the substantial reduction in flight frequencies, outbound airmail items may subject to considerable delays of more than 1 week in handling posted items to airlines subsequent to our completion of handling procedures after posting.

Order Tracking

You will be notified with a tracking code to trace your delivery status once your order has been dispatched.

You can track your orders here.